Last Updated: 24/11/25

 

This Refunds & Returns Policy explains how refunds are handled for Premier Sports Sims products and services.

 

1. Deposits

• All deposits are non-refundable once design and planning begins.

• Design work includes renderings, measurements, drawings, procurement planning, or room assessments.

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2. Cancellation Policy

• Customers cannot cancel once the build or installation has started.

• Custom builds are made to your specifications and cannot be reused or resold, therefore are non-refundable.

 

3. Custom Builds (No Refunds)

• All custom-designed simulator systems become non-refundable once production begins.

• This includes custom frames, enclosures, screens, flooring, finishes, and bespoke materials.

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4. Pre-Designed Models

• Pre-designed models may be eligible for a partial refund only if production has not begun.

• Once manufacturing starts, the order is locked in.

 

5. Finance Agreements

• Refunds for financed orders are subject to the finance provider’s terms.

• Premier Sports Sims does not control or influence finance decisions or refund processes.

 

6. Faulty or Defective Items

• TrackMan hardware or software issues are handled under TrackMan’s warranty, not ours.

• Workmanship issues relating to our installation are covered by our 5-year warranty.

 

7. Incorrect or Damaged Deliveries

If we deliver components that are faulty due to our error, we will:

• Replace the item

• Or repair the fault at no additional cost

 

We do not cover damage caused by customer misuse, neglect, or improper handling.