Last updated: 24/11/25

 

Premier Sports Sims (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you use our website, contact us, or purchase our services.

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1. Information We Collect

We may collect the following information:

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1.1 Information you provide directly

• Name

• Email address

• Phone number

• Address for installation

• Project notes or room specifications

• Finance enquiry details

• Messages sent via email, forms, or social media

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1.2 Information collected automatically

• IP address

• Browser type & device information

• Website usage data via cookies

 

1.3 Information from third parties

• Finance provider decisions

• TrackMan hardware/software registration details

• Referral partners or affiliates

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2. How We Use Your Information

We use your information to:

• Process enquiries and provide quotations

• Carry out installations and services

• Manage your bookings and project timeline

• Provide tech support and aftercare

• Communicate updates, service changes, or confirmations

• Improve our website and customer experience

• Comply with legal obligations

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We do not sell your data to any third parties.

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3. Legal Basis for Processing (UK GDPR)

We process personal data under:

 

• Contract necessity (to provide services you request)

• Legitimate interests (customer support, business operations)

• Consent (for marketing, cookies)

• Legal obligations (tax, fraud prevention)

 

4. Sharing Your Data

Your data may be shared with:

• TrackMan (for hardware/software registration)

• Third-party finance providers (if you apply for finance)

• Installation partners or subcontractors

• Professional advisers (accountants, legal)

• Website hosting and security providers

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All partners follow GDPR-compliant standards.

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5. Data Storage & Security

We store data securely using encrypted systems and restricted access.

Retention periods:

• Enquiries: 12 months

• Customer projects: 6 years (legal requirement)

• Financial records: 6 years

 

6. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Request correction

• Request deletion (in certain circumstances)

• Object to processing

• Withdraw consent (for marketing)

• Request data portability

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To exercise these rights, email: info@premiersportssim.com

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7. Cookies

Our website may use cookies for:

• Analytics

• Website performance

• Contact forms

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You can manage or disable cookies in your browser settings.

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8. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be published here.

 

9. Contact Us

For any data or privacy-related queries:

info@premiersportssim.com

07301542033